February 19, 2016

Frequently Asked Questions

What is a HYWL gift?

A Held Your Whole Life gift is a stainless steel, laser engraved piece of memorial jewelry with a special birthstone or charm of your choice.  Stainless steel is hypoallergenic and won’t rust or tarnish. The lettering will not fade as there are no paints or chemicals used in the lasering process. Parents have the option of customizing their gift with a special charm or Swarovski crystal birthstone that is meaningful to them and honors their baby(ies) life as they see fit.  It is our desire and mission to acknowledge the babies who were held their whole lives in their mommy’s womb by gifting these keepsakes. We also offer a special keychain option for mommies or daddies.

Do you offer anything specifically for fathers?

We offer keychains with a square, more masculine logo.  We accept new requests for these on the first of every month. Fathers may request even if a mother has already received a necklace from us. If your family consists of two moms or two dads you can choose two keychains or necklaces when you request. <3

Who can receive a HYWL piece?

A HYWL necklace/keychain will be given to families who have survived the loss of their baby in the womb through miscarriage and/or stillbirth. These precious lives are often referred to as “fetal demises”, when they were our much anticipated children. If a baby takes just one breath of air, they are recognized as being born and usually receive a birth certificate. We exist to recognize and acknowledge those that are born in silence. (The general wording of pregnancy loss includes all medical terms for miscarriage and stillbirth: chemical pregnancy, blighted ovum, ectopic pregnancy, molar pregnancy, vanishing twin, live miscarriage and still birth.)

How can I receive one?

We accept new requests for our free gifts at the beginning of every month. Please check our Facebook page and Instagram for updates. We open at 8AM MST and remain open for a 24 hour period. ALL requests received during that time will ship within 4 weeks. We do ask you to pay a $5.00 USPS shipping & handling fee, (you will receive a tracking # when it ships). You can use PayPal or a credit card when you submit your request. 

What if I have had multiple losses?

We will provide one necklace and/or keychain free of charge during the request period.  You can choose a special charm or birthstone for each of your losses, just include the details in the notes section of your request.  If you would like additional necklaces for siblings or family members, they can be purchased in our shop and 100% of the proceeds goes back to our mission.

How long will it take to receive my HYWL gift?

We currently have an approx. 4 week wait to receive your necklace/keychain from the time that you submit your request.  It is our goal to have all new requests made and shipped prior to the next month’s request opening.

Is there a way to receive my HYWL gift sooner?

The Held Your Whole Life Shop is always open and 100% of the proceeds go right back into the mission.  The shop is our biggest fundraiser to continue shipping our free memorial gifts to Moms and Dads all over the world.  It also provides an avenue for those who wish to give a HYWL piece to friends or family members.  These orders are made and shipped within 1 week.

My friend/relative lost their baby, can I submit a request for them?

No. We ask that the parents personally submit the request form for a free memorial piece. We know that your heart is in the right place; you are welcome to purchase a necklace for just $21.00 in our shop.  If a family is not aware of our organization, please refer them to our website so that they can submit their request.

I lost my baby years ago, can I still request a piece?

YES! There is no time limit on grief, we would be honored to make a necklace/keychain for you. We have already sent hundreds of necklaces to families with losses over 10 years ago. <3

My baby passed away after they were born, may I still request a HYWL piece?

Our nonprofit status allows us to serve families who have experienced the loss of a baby in the womb, at any weeks gestation. We are unable to give a free memorial Held Your Whole Life gift in honor of children who have passed away after birth. We have many resources that we can refer you to if you are looking for support. Please contact info@heldyourwholelife.com.

How will I know that I submitted my request correctly?

You will see a confirmation screen with the information that we received after you press “submit”. You will also receive an email with your request details. Please review it carefully and if your name, address and/or charm selection are incorrect, you have 24 hours to reply and we will make the changes before your request is processed.

How will I know the status of my request?

We try very hard to have your gift made and shipped within 4 weeks. When it has shipped you will receive an email with USPS tracking info.

How do I make a donation? If I do not have PayPal can I donate another way?

You can donate through PayPal on our site. If you do not have an account it is very fast and secure and easy to set up. If you would prefer, you can send a check or money order to:

Held Your Whole Life, Inc.
c/o Jill Hould
P.O. Box 1077
Malta, Montana 59538

HYWL is a 501c3 non-profit organization and all donations are tax-deductible. Checks can be made payable to Held Your Whole Life, Inc. 

I do not live in the United States, can I still request a necklace/keychain?

Yes, we are currently shipping internationally.

How can I join the HYWL team and volunteer to make these gifts?

We are currently not adding new volunteers to our team. (as of May 2017)

Please contact us here for more information:  info@heldyourwholelife.com

How can I help publicize your mission and project?

If you have any opportunities to feature us on your blog or support group, please contact info@heldyourwholelife.com

Can I host a fundraiser for HYWL?

We greatly appreciate any funds to help us continue our project. We can provide you with more info, promote your fundraiser on our Facebook page, and also get our volunteer team involved. Contact info@heldyourwholelife.com

What’s the deal with the copyright?

Held Your Whole Life is a registered trademark and copyrighted.  This means that using this phrase without permission from Held Your Whole Life, Inc. for anything other than personal use is illegal.  We do enforce our copyright and will pursue legal action as appropriate when we find someone violating it.  Why?  Because as a volunteer-run nonprofit, we depend on support from donations and fundraisers.  If other jewelry makers or products bear our name, this could create confusion and make it more difficult for both donors and recipients of our free pieces to find us.  Please let us know if you have questions or would like to help us fundraise by offering an endorsed HYWL product. 

Isn’t the copyright just about protecting your profits?

No one makes any money from HYWL.  All monies from product sales go toward funding our mission.  All work, including making jewelry and administrative work, is done by volunteers.

Can I use the HYWL logo on my blog or publication?

Our logo is copyrighted, trademarked, and registered with the Library of Congress, US Patent Office. You may use our logo with prior written permission from our founder Larisa Barth.

Contact larisa@heldyourwholelife.com