February 19, 2016

Frequently Asked Questions

What is a HYWL gift?

It is our mission to acknowledge life by creating memorial jewelry for families who have lost a baby in the womb – our HYWL memorial gifts help to do exactly that.  A Held Your Whole Life memorial gift consists of our HYWL Signature Necklace and/or Keychain, a card indicating the sponsoring family, and a HYWL brochure.  Parents may customize their gift with a special charm or Swarovski crystal birthstone that is meaningful to them and honors their baby’s life as they see fit.

Do you offer anything specifically for fathers?

We offer our Signature HYWL Keychains which are made with our square logo.  Fathers may request a keychain even if a mother has already received a necklace from us. If your family consists of two moms or two dads you can choose two keychains or necklaces when you request. <3

Who can receive a HYWL memorial gift?

These gifts are available free of charge for families who have lost a baby in the womb.  All too often, these precious lives are referred to as “fetal demises,” when they were indeed our much anticipated, and so very loved, children. If a baby takes a single breath of air, they are generally recognized as being born and will usually receive a birth certificate. We exist to acknowledge those who are born in silence. (The general wording of pregnancy loss includes all medical terms for miscarriage and/or stillbirth: chemical pregnancy, blighted ovum, ectopic pregnancy, molar pregnancy, vanishing twin, live miscarriage and stillbirth.)

How can I request a memorial gift?

We accept new requests for our free gifts at the beginning of every month. Please check our Facebook page, Instagram feed, and/or shop page for that month’s unique request code: then, simply add a Signature HYWL Necklace and/or Keychain to your cart and enter the code upon checkout.  This will remove the price leaving only the $5 USPS shipping and handling fee ($15 international) which we do ask parents to pay in order to stay open and keep gifting each month.  You can use PayPal or a credit/debit card when submitting your request. We open at midnight (MST) on the 1st of every month and remain open for a full 24-hour period.  ALL requests received during that time will ship within 4 weeks.

What if I have had multiple losses?

We will provide one necklace and/or keychain free of charge during the request period.  You can choose a special charm or birthstone for each of your losses, just include the details in the notes section of your request.  If you would like additional necklaces for siblings or family members, they can be purchased in our shop and 100% of the proceeds goes back to our mission.

How long will it take to receive my HYWL gift?

We currently have an approx. 4 week wait to receive your necklace/keychain from the time that you submit your request.  It is our goal to have all new requests made and shipped prior to the next month’s request opening.

Is there a way to receive my HYWL gift sooner?

The Held Your Whole Life Shop is always open and 100% of the proceeds go right back into the mission.  The shop is our biggest fundraiser to continue shipping our free memorial gifts to Moms and Dads all over the world.  It also provides an avenue for those who wish to give a HYWL piece to friends or family members.  These orders are made and shipped within 1 week.

My friend/relative lost their baby, can I submit a request for them?

No. We ask that the parents themselves submit the request for a free memorial piece. That way they are able to customize their pieces to their heart’s content and there are no unexpected, sometimes unwelcome, surprises for the grieving family.  We know that your heart is in the right place; you are welcome to purchase a necklace for just $21.00 in our shop – know that in doing so, you are also helping to provide a memorial gift for two other families 💜💜.  If a family is unaware of our organization, please refer them to our website so that they may submit their request.

I lost my baby years ago, can I still request a piece?

YES! There is no time limit on grief, we would be honored to make a necklace/keychain for you. We have already sent hundreds of necklaces to families with losses over 10 years ago.

My baby passed away after they were born, may I still request a HYWL piece?

Our nonprofit status allows us to serve families who have experienced the loss of a baby in the womb, at any weeks gestation. We are unable to gift a free memorial Held Your Whole Life piece in honor of children who have passed away after birth. We have many resources that we can refer you to if you are looking for support.

How will I know that I submitted my request correctly?

You will see an order confirmation screen upon checkout. You will also receive an email with your request details. Please review it carefully and if your name, address, and/or charm selection are incorrect, contact us ASAP at info@heldyourwholelife.com.  You may also choose to register an account with our website to quickly view order history and details from anywhere.

How will I know the status of my request?

We try very hard to have your gift made and shipped within 4 weeks. When it has shipped you will receive an email with USPS tracking info.

How do I make a donation? If I do not have PayPal can I donate another way?

You can donate through PayPal on our site. If you do not have an account it is fast, secure, and easy to set one up. If you would prefer, you can send a check or money order to:

Held Your Whole Life, Inc.
P.O. Box 1077
Malta, Montana 59538

If you would like to donate in memory of your own child, and have their name(s) on one of our sponsorship cards, please let us know in the comments section or memo line.

HYWL is a 501c3 non-profit organization and all donations are tax-deductible. Checks can be made payable to Held Your Whole Life, Inc. 

I do not live in the United States, can I still request a necklace/keychain?

Yes, we are currently shipping internationally.

How can I join the HYWL team and volunteer to make these gifts?

We are currently not adding new volunteers to our team. (as of May 2017)

Please contact us here for more information:  info@heldyourwholelife.com

How can I help publicize your mission and project?

If you have any opportunities to feature us on your blog or support group, please contact info@heldyourwholelife.com

Can I host a fundraiser for HYWL?

We greatly appreciate any funds to help us continue our project. We can provide you with more info, promote your fundraiser on our Facebook page, and also get our volunteer team involved. Contact info@heldyourwholelife.com

What’s the deal with the copyright?

Held Your Whole Life is a registered trademark and copyrighted.  This means that using this phrase without permission from Held Your Whole Life, Inc. for anything other than personal use is illegal.  We do enforce our copyright and will pursue legal action as appropriate when we find someone violating it.  Why?  Because as a volunteer-run nonprofit, we depend on support from donations and fundraisers.  If other jewelry makers or products bear our name, this could create confusion and make it more difficult for both donors and recipients of our free pieces to find us.  Please let us know if you have questions or would like to help us fundraise by offering an endorsed HYWL product. 

Isn’t the copyright just about protecting your profits?

No one makes any money from HYWL.  All monies from product sales go toward funding our mission.  All work, including jewelry making and administrative work, is done by volunteers.

Can I use the HYWL logo on my blog or publication?

Our logo is copyrighted, trademarked, and registered with the Library of Congress, US Patent Office. You may use our logo with prior written permission from our founder Larisa Barth.

Contact larisa@heldyourwholelife.com