February 19, 2016

Frequently Asked Questions

What is a HYWL gift?

A Held Your Whole Life gift is a piece of stainless steel laser engraved jewelry with a special birthstone or charm of your choice. We use high-quality stainless steel that is hand polished on both sides so there is no rough edges. Stainless steel is hypoallergenic and won’t rust or tarnish. The lettering will not fade, as there is no paints or chemicals used in the lasering process. You have the option of selecting a special charm or Swarovski crystal birthstone that is meaningful to you. Our hearts measure 3/4″ x 7/8″ or 19mm x 22mm and hang from a dainty 18″ stainless steel ball chain with lobster clasp. It is our desire and mission to acknowledge the babies who were held their whole lives in their mommy’s womb by gifting these keepsakes. We also offer a special keychain option for mommies or daddies.

How can I receive one?

We accept new requests for our free gifts at the beginning of every month. Please check our Facebook page and Instagram for updates. We open at 8AM MST and remain open for a 24 hour period. ALL requests received during that time will ship within 4 weeks. We do ask you to pay a $5.00 USPS shipping & handeling fee, (you will receive a tracking # when it ships). You can use PayPal or a credit card when you submit your request. 

Who can receive a HYWL piece?

A HYWL necklace/keychain will be given to families who have survived the loss of their baby in the womb through miscarriage and/or stillbirth. These precious lives are often referred to as “fetal demises”, when they were our much anticipated children. If a baby takes just one breath of air, they are recognized as being born and usually receive a birth certificate. We exist to recognize and acknowledge those that are born in silence. (The general wording of pregnancy loss includes all medical terms for miscarriage and stillbirth: chemical pregnancy, blighted ovum, ectopic pregnancy, molar pregnancy, vanishing twin, live miscarriage and still birth.)

What if I have had multiple losses?

We will provide one necklace and/or keychain free of charge. You can choose a special charm or birthstone for each of your losses. If you would like any additional necklaces for siblings or family members, they can be purchased in our shop and 100% of the proceeds goes back to our mission.

How long will it take to receive my necklace?

We currently have an approx. 4 week wait to receive your necklace/keychain from the time that you submit your request.

Is there a way to receive my HYWL gift sooner?

We now have a HYWL shop where our pieces can be purchased and those are created and shipped within a week. It is our biggest fundraiser to continue shipping our free gifts, and also provides a way for those who wish to give a HYWL piece to friends or family members. 

My friend/relative lost their baby, can I submit a request for them?

No. We ask that the parents personally submit the request form for a free piece. We know that your heart is in the right place, and you are welcome to purchase a necklace for just $21.00 in our shop. If a family is not aware of our organization, please refer them to our website so that they can submit their request.

I lost my baby years ago, can I still request a piece?

YES! There is no time limit on grief, we would be honored to make a necklace/keychain for you. We have already sent hundreds of necklaces to families with losses over 10 years ago. <3

My baby passed away after they were born, may I still request a HYWL piece?

Our nonprofit status allows us to serve families who have experienced the loss of a baby in the womb, at any weeks gestation. We are unable to make a Held Your Whole Life gift in honor of children who have passed away after birth. We have many resources that we can refer you to if you are looking for support. Please contact info@heldyourwholelife.com.

What’s the deal with the copyright?

Held Your Whole Life is a registered trademark and copyrighted.  This means that using this phrase without permission from Held Your Whole Life, Inc. for anything other than personal use is illegal.  We do enforce our copyright and will pursue legal action as appropriate when we find someone violating it.  Why?  Because as a volunteer-run nonprofit, we depend on support from donations and fundraisers.  If other jewelry makers or products bear our name, this could create confusion and make it more difficult for both donors and recipients of our free pieces to find us.  Please let us know if you have questions or would like to help us fundraise by offering an endorsed HYWL product. 

Isn’t the copyright just about protecting your profits?

No one makes any money from HYWL.  All monies from product sales go toward funding our mission.  All work, including making jewelry and administrative work, is done by volunteers.

Do you offer anything specifically for fathers?

We offer keychains with a more masculine logo. We accept new requests for these on the first of every month as well. Father’s may request even if a mother has already received a necklace from us. If your family consists of two moms or two dads you can choose two keychains or necklaces when you request. <3

How will I know that I submitted my request correctly?

You will see a confirmation screen with the information that we received after you press “submit”. You will also receive an email within a few minutes with all of this info as well. Please review it carefully and if your name, address and/or charm selection are incorrect, you have 24 hours to reply and we will make the changes before your request is processed.

How will I know the status of my request?

We try very hard to have your gift made and shipped within 4 weeks. When it has shipped you will receive an email with USPS tracking info.

How can I make a change to my request?

All requests are final.
 Except for necessary shipping address changes, NO changes will be made to requests. The charm will be made as submitted on the request form. If you need to change your address or you misspelled anything on your request, please email updates@heldyourwholelife.com.

How do I make a donation? If I do not have PayPal can I donate another way?

You can donate through PayPal on our site. If you do not have an account it is very fast and secure and easy to set up. If you would prefer, you can send a check or money order to:

Held Your Whole Life, Inc.

c/o Jill Hould
P.O. Box 1077 Malta, Montana 59538

HYWL is a 501c3 non-profit organization and all donations are tax-deductible. Checks can be made payable to Held Your Whole Life, Inc. 

I do not live in the United States, can I still request a necklace/keychain?

Yes, we are currently shipping internationally.

How can I join the HYWL team and volunteer to make these gifts?

We are currently not adding new volunteers to our team. (as of May 2017)

Please contact us here for more info. team@heldyourwholelife.com

Can I use the HYWL logo on my blog or publication?

Our logo is copyrighted,trademarked, and registered with the Library of Congress, US Patent Office. You may use our logo with prior written permission from our founder Larisa Barth.

Contact larisa@heldyourwholelife.com

How can I help publicize your mission and project?

If you have any opportunities to feature us on your blog or support group, please contact larisa@heldyourwholelife.com

Can I host a fundraiser for HYWL?

We greatly appreciate any funds to help us continue our project. We can provide you with more info, promote your fundraiser on our Facebook page, and also get our volunteer team involved. Contact larisa@heldyourwholelife.com